Kitchen Gadgets and Hair Care

Last week, we shared a story about how rejection can clarify your brand integrity.  (If you missed it, you can read it here).  We got lots of nice feedback on the piece, including

[This story] spoke to me, as the sole independent contractor at a very small nonprofit, very specifically. I feel like our size of nonprofit is incredibly overlooked. Us scrappy part-time/strictly-volunteer organizers that are used to googling our ways to solutions that larger orgs would hire someone to do.

--Katie Myers, Center Stage Jackson.  

We loved to hear we’re supporting our friends in their important work, but we owe a bigger thanks for a single word that Katie used earlier in her email.

She referred to our tools.  And, we’ve been saying products.  
And her word is soooooo much better.

Here at Storybook Foundry we enjoy semantics, so we are going to indulge in a short journey into the words tool and product.  (If you aren’t into the philosophy of words, you can skip to the end. We won’t be offended.)

skin care product.jpg

When thinking of the word product, a couple things come to mind.  
Hair and skin care products—particularly hair gel and mousse.  
Also, mathematics. Product is another way to talk about multiplication.

Do math and hair styling relate to what Storybook Foundry is attempting?  

mathmatical prodcut.jpg

Well, the idea of multiplying is good. We like the idea that our clients take what we have and take what they have and multiply them together into something much greater.  

But hair styling?  That doesn’t sit so well, because styling is just temporary.  It’s not long lasting change or improvement.

If we think about products in a business sense, often they are things you buy and then use as they are.  They are static and finished things. Products are the end result of a process, not part of one.

what does the word tool bring to mind?  

Seems we have to acknowledge that ‘tool’ is sometimes used to refer to jerks.  But that’s not the most common way it’s used in the business world. So, we acknowledge it and move on.

kitchen tools.jpg

Tools are things that make accomplishing something much, much easier.  Our founder, Ara, does a lot of baking, but without all the fancy tools--like mixers, pastry cutters, or even specialized pans. Things work out, but mixing bread dough by hand takes a lot longer (and a lot more tired muscles) than using an electric mixer and dough hooks.

We’ve all had to ‘Macgyver’ things and make do without the right tools.  But we also all know how much easier it is with them. Ever use a pneumatic ratchet instead of taking your lug nuts off by hand?  

But tools also don’t have to be complicated.  We often overlook the simplest tools we use every day.  A pencil is a tool. So is a broom and a comb.

Katie is right.  We’ve made tools.

We’ve created templates that are simple to use, allowing nonprofits and small businesses accomplish larger projects.  They aren’t a product because they aren’t static. And even after an organization has completed them, they shouldn't get put on the shelf.  They go on to get folded into larger projects and used over and over again.

(We tried to figure out where we even got the word ‘product.’  Best we can sort, it’s because that’s the word that Squarespace uses to describe things you sell. And we failed to take our own advice and think about our words.)

Thanks to Katie for helping us figure out another word that’s one to avoid.  And providing a great example for us to use to share the process of identifying and thinking through Words to Avoid and Words to Use Instead.  


Our clients are:
scrappy parttime.png

Thanks to Katie Meyers for helping us identify our ideal client: Scrappy part-time/strictly-volunteer organizers that are used to googling their way to solutions. We couldn’t have said it better ourselves!

newsAra BealComment
What you aren't is part of who you are

When we were in the early stages of putting together Storybook Foundry, I met with everyone I could think of to get feedback from those who might use our products and services.  I got great feedback: “that’s so needed” was a phrase I heard over and over.

Then, I had coffee with someone who now is a VP of a multimillion dollar nonprofit.  He brings varied experiences to his current position and is one of those ‘gets things done’ people.  I was excited to hear his ideas about markets, efforts, and products that I hadn’t dreamed up yet.

But that’s not how the conversation went.  

I explained what the Storybook was--a collection of templates that were easy to use that allowed nonprofits to get everyone on the same ‘page.’  That unlike other consulting, there was an option for nonprofit leaders to do the majority of the heavy lifting themselves.

His response:  “I’d just pay a marketing firm a couple thousand dollars to do that.  I don’t have the time or interest in doing it myself.”

While I’m sure he meant to be helpful, it about killed me to hear that.  

Because I heard, “This idea is crap.  No one is going to want it.”

It didn’t help that at this moment in the process, we had hit other roadblocks and it felt like the business would never get off the ground. I’ll be honest, we almost threw in the towel.

But now this conversation is an important part of the Storybook Foundry story.  A turning point, even. This moment of criticism has become a sentiment that has helped Storybook Foundry hone its mission.

The reply to “I would just hire a marketing firm for a couple thousand dollars” is:

“You’re right.  YOU would do that.  But there are so many organizations out there that are running on shoe strings.  Organizations with only several part time staff, that rely on board members to write press releases and annual appeals because they don’t have a marketing or development department.  And there aren’t nearly enough things out there to help these scrappy nonprofits compete with organizations that have more at their disposal. And THAT is where Storybook Foundry comes in.”

I now know I was talking to the wrong audience.  Our clients aren’t multimillion dollar organizations.  Our clients are organizations with $50,000-$250,000 budgets.  Our clients are nonprofits that are scraping together $2,000 for a development consultant that want to get the most out of their investment.  Our clients are those who don’t have a marketing firm on retainer.

I now know that what felt like a blow was actually an affirmation we were on the right track.  

What have you learned your organization isn't and how has that helped you define what you are? Share your thoughts in the comments below.

And if you haven’t thought much about it, give our Words to Avoid template process a try.

Just Pretty Isn't Enough

I learned almost everything I know about nonprofit management, marketing, and design by doing it.  And by doing it, I mean screwing it up and having someone tell me. And then doing it better next time.  

Like the time we sent an appeal letter that was just signed “The board of X.”  I know! Cringe worthy, right? Just one of the times I had someone kindly point out mistakes that made me better at what I do.  

But today’s lesson-learned-the-hard-way story is about emails.

Right after I started my first nonprofit job, I was so excited to send my first email to our email list.  I was just an associate, but was promoting a program I was working on. I was given the log on information for our Constant Contact account.  So, I logged on and figured out how to format an email. I thought it looked pretty nice. It had a nice blue/yellow color scheme, a nice picture, and clear text.  So out it went.

I think the email even had a pretty good open and click rate.  “Success!” I thought.

The company’s marketing and design contractor had a different opinion.  This particular contractor would often tell us we should have him do things or run things by him before sending, printing, etc.  And to some extent he was right. His stuff looked better than our stuff. But there wasn’t always money or time for that.

But he was right on this one.

“Who sent this email out?” he asked next time we all met.  I said I did. He, with some frustration, asked, “Where did you get those colors?  Why doesn’t it have a logo on it? And what the hell is up with this font?”*

Not the kindest of feedback, but when I looked at the email again, I knew he was right.  Nothing besides the “from” email address said that email was ours.

Even though it looked pretty great by itself.

Pretty is not enough.

I learned my lesson the hard way.  And helped that company create templates in Constant Contact that had our logo and colors so it’d be easier to be consistent moving forward, no matter who was creating emails.

Now, I have a Brand Quick Reference that has all my colors, fonts, and logos in one document.  And I have that saved multiple places so it’s always quick to open.  Plus printed copies that travel in my planner and are posted by my desk.  If I had been provided with such a document all those years ago, that first email would have looked a lot better.  Which is exactly why I created the Storybook Foundry, to help your those on your team avoid those missteps and keep your organization looking professional and consistent.

What lessons have you learned the hard way?  What one page piece would you create to help others from making the same mistake?

New Nonprofit FREEbie


Starting a new nonprofit is a lot of work! To help young nonprofits celebrate achieving 501(c)3 status, we'll send you a code for our Mission, Vision, and Elevator Statements page for FREE! Just send us a copy of our 501(c)3 letter that's dated sometime after June 1, 2018 and we'll send you the code. 

Simply email a copy of your letter to storybookfoundry@gmail.com and we’ll send you a code. You can black out information besides the date and the organization name, if you’d like. But we promise we’ll respect your privacy!

🎂 Welcome to the nonprofit community!

Love is.... or, the Romeo and Juliet Principle

Romeo and Juliet.  

Two teenagers fall in love, think they can’t be together, and kill themselves.  Most of us have read it (or were supposed) in school. Many of us have seen a stage or movie version of the story.  

But here’s the funny thing.  Even though we’ve all been exposed to the same play, we might not agree on what it’s about.  

What’s the take away of Romeo and Juliet?

Here’s the two I hear most often:

Love conquers all

Teenagers are stupid


There are others, of course.  For example, blind feuding only hurts the ones we love.  Or, always make sure you get a read receipt on the letters to your lover about your plan to stage your death.  But, love and stupidity are ones that are supported well by the text. And the two you most commonly see in stage productions.

But what does this have to do with marketing a nonprofit or small business?  Plenty.

When working on a theatrical production, everyone involved must be telling the same story, from actors to designers to directors.  If Romeo thinks the play is about love and Juliet thinks it’s about teenage stupidity, things aren’t going to work out well--in ways different than those in the script.  If the costume designer thinks the play is about stupidity, and costumes are fluffy and mismatched, while the set designer thinks it's about the power of love, and the sets are velvet and jewel-toned, nothing is going to work as a whole.  Your audience will be confused and neither moral will come across clearly.

And so many small businesses and nonprofits make similar mistakes.

 An executive director might be talking about senior food insecurity, while a development director talks about the impact of nutrition on school performance, and the board president focuses on how pretty food looks on a plate.  

None of these approaches are wrong, much like our Romeo and Juliet themes (though I admit, I find one of those themes much more compelling than the other, just like I find the development director’s approach most compelling in the above example).  But it is confusing. Imagine a supporter attending an event where the executive director speaks about seniors, getting an appeal from the development director about school performance, and then running into the board president at a community function and hearing about plating.  This supporter is going to be very confused about what this organization actually does.

Or, this organization contracts a graphic designer to put together some pieces to take to networking events.  She speaks primarily with the board president, and then both the executive director and the development director are stuck with printed pieces that feature pictures of food on plates, totally missing pictures of people served by the organization.

In order for everyone to communicate clearly, teams need to be telling the same story in similar ways.  

Not exactly the same way, of course--a development director is going to have a slightly different focus than a program manager--but everyone should be working toward the same end.  Communities need to understand what it is you do and why, and if some of your team is telling people that love conquers all, while others are talking about how stupid teenagers are, well, your supporters won’t understand.  

So how do you get on the same page?

A Mission and Vision Statement are a great place to start--active and accurate ones.  Too many organizations have such statements that they write and put on their website or in grants and then don’t think about them again.  So, dust yours off if you haven’t in the past six months. Is there anything that needs changing?

Once these are solidified, make sure all your team players have their elevator speeches down.  They should all be slightly different--you don’t want team members to sound like automatons! But spend some time having people share to make sure word choice, tone, style, and focus are all working on telling the same story.  

The Mission and Vision Statements and elevator speeches are all included in a single page of your Storybook, and you can find their templates on our website or in our online courses.

Likewise, Storybook Foundry’s Words to Avoid and Words to Use Instead is a succinct document that is fairly easy to create and even easier to use.  Should you avoid the phrase “Love Conquers All” and instead use “Love Is Dangerous?”


If your marketing and fundraising efforts haven’t been as successful as you had hoped, look at your language, tone, and style.  Are you telling too many versions of the same story and muddying the waters? A little bit of clarifying your language can go a long way!  So invest some time to make sure that the story you are telling is either about stupidity or love, but not both.


The what, how, and why of Storybook Foundry
costumes ready to go

What’s a Storybook and how was it developed?

Storybook Foundry brings together my experience and expertise in theater and nonprofit management.

In theater, I primarily work as a director or producer. Several questions always drive this work for me. What story are we going to tell? What meaning is the audience going to make? Is the story I'm trying to tell the same story the audience hears? After decades in this work, I've learned it's imperative to be clear and specific with others working on the production about what the story is and how we are telling it. My biggest complaint when I see theatre tends to be that this conversation was so obviously missing from rehearsals and production meetings.

In my nonprofit work, I saw a parallel. I've worked with lots of organizations that have not clearly identified which audience an event or piece of publicity is for. I've worked with organizations that are sloppy with their language, where board members don't know the legal name of the organization, organizations that people can only describe as "I think they do something with housing?"

I've also worked with numerous grant writers, website developers, and marketing consultants who are unable to be effective because they can't get information from the organization. Sometimes these frustrations led to missed grant deadlines, mistakes on websites, or even abruptly terminated contracts.

So I created a solution to this problem. I created the Storybook.

What is a Storybook?

I started with the question: "Wouldn't it be great if organizations could spend a few hours putting together something that answers the question, 'How do we talk about ourselves?' to hand to new board members, volunteers and staff, as well as contract grant writers, development consultants and more?" Since the answer was a resounding yes! I began to put together what that would look like.

A Storybook includes 10 pieces, for a total of 10-20 pages

1. Branding Style Guide

2. Writing Style Guide

3. Work Samples

4. Words to Avoid and Words to Use Instead

5. Mission, Vision and Elevator Statements

6. Year in Numbers

7. Year in Pictures

8. Go-to Paragraphs

9. In Their Own Words

10. Online Presence

A Storybook is NOT a press packet. Rather, it's an internal document that those who speak about your company can use as a cheat sheet, a refresher, and even as the beginning of pieces to be published.

A Storybook should be fairly easy for you to create. Most likely, this information is rolling around your brain, or the brains of others working with you. But, as busy executive directors, program managers, board presidents, or whatever your title might be, we don't take the time to sit down and compile this information.

A Storybook is NOT a static document. It's a living one. Every year you should update your Year in Numbers and Year in Pictures and switch out a few of your testimonials. Refine and edit to keep it and your organization's self-images strong and clear.

A Storybook should end up saving you money, and help you raise more money. By providing new staff and consultants with a concise introduction to your organization, they can be productive sooner. Current staff won't have to spend time curating and compiling this information when someone new comes on board. And contract grant writers, website designers, and consultants will be able to work their magic more easily when they are provided with information. Your published pieces will be more uniform. And when your community's understanding of what you do comes into clearer focus, their support will increase.

Want to share this information with others? In addition to sharing this post, you can easily download this information from our website. Just visit here and click “Add to Cart” and quickly check out. Then you can share away!

Storybook Foundry Helps Nonprofits Put “Their Best Words Forward”
photo credit Wendy Pace

Yellow Springs, Ohio – October 9, 2018 – A new service based in Yellow Springs, Ohio offers an online workshop program called Storybook Foundry designed to help nonprofit professionals develop their organizational narrative in a way that increases awareness and financial contributions.

Drawing on her background in theater production, nonprofit management, and education, founder and CEO, Ara Beal, has developed a collection of 10 concise documents that answer the question “How do we talk about our organization?” Intended for use within a nonprofit, the program focuses on words, pictures and numbers, but also includes some go-to paragraphs and style guides.

“As I've moved in nonprofit circles, I've met so many people who are passionate about their work but can't speak concisely about the identity of the organization,” Beal explained. “I've also consistently heard from contracted help, like grant writers and web designers, that they can't get clearly-organized information from nonprofits. We help fix that.”

Working with dozens of small nonprofits over the past decade, Beal has a sense of their capacity in terms of funds and time. She has designed a product that is affordable, has high returns in efficiency, and takes a reasonable amount of time.

“I'm also excited about the opportunity to connect nonprofit leaders from around the country in small groups for six weeks,” Beal said. “I know the valuable nature of such communities and connections.”

Storybook Foundry just started its first online workshop earlier this month and plans a full launch of the product in January of 2019. To learn more visit www.storybook.com or email storybookfoundry@gmail.com to add your organization to the already growing list of interested participants.

 
Don't discuss the color of the napkins
photo credit Wendy Pace

photo credit Wendy Pace

A colleague and I once planned 5 events in 20 minutes.

You read that right--5 events, 20 minutes. 4 minutes per event.

Now, granted, these were smaller events, and this colleague and I worked together extremely well.  But, since I’ve had plenty of event planning discussions where 20 minutes had resulted in nada, I wondered what had allowed us to be so productive.

Here’s what it came down to:

Don’t discuss the color of the napkins.

In our 20 minute conversation, we knew where we were in the process. We were done with the creative part. We had already decided what the events were going to be and reserved venues. We didn’t backtrack on those decisions. We were in the ironing-out-the-details step and we stayed there.

Don’t discuss the color of the napkins.

But, we did decide if we needed napkins, and then who was going to buy them. And then we trusted the other person to buy the right napkins. Not every decision should be made by committee. In fact, few decisions should be made committee. Or, to use one of my favorite management tactics: hire good people, get out of their way. 

Don’t discuss the color of the napkins.

We varied how much energy we put into things by their impact. Did we have a way to take people’s money? Did we have enough people to work each event? No one has ever left a gala and said, “It was great event, but the color of napkins was all wrong so I didn’t make a donation.” But, people have left saying, “They didn’t take credit cards and I forgot my checkbook, so I wasn’t able to donate.”

Don’t discuss the color of the napkins.

After years of events, I’ve observed that it’s all about how much fun people have. And the people who set the tone are the people running the event. Have you been to a concert were the band is really, really into it and it’s awesome? How about a concert where the band seems like they’d rather be anywhere else and it’s torture? The same is true for all events.

And, how much fun can you have when you are worrying about the color of the napkins? 

Yes, you want to look professional. Yes, you want your attendees to have a good time.

But do you even remember the color of the napkins at the last event you attended? 

Didn’t think so. 

 
Helen Jerlach